What is Faros?
Faros is an on-demand travel concierge - that helps with finding restaurants, activities & unique experiences while you travel - all accessible through texting!
What's the story behind Faros?
Faros was born in May 2019, on a boat in Punta Cana, after one too many rum & cokes
We were tired of making plans (for ourselves and all of our friends) and felt like we were wasting so much time figuring out what to do or where to go
We had a lot of past experience as personal assistants + overseeing global teams; so we had come to know the travel industry pretty well
We wanted there to be a way that was fun for everyone to travel & explore that didn't involve a full time assistant or hours of research
Essentially.... we wanted to outsource our travel plans, the same way we outsource the rest of our lives - like grocery delivery, laundry services, dog walking, etc.
What does "Faros" mean?
Faros (n.) translates to lighthouse or beacon in Spanish.
How is Faros different from other services?
#1. We're real humans - not a creepy AI bot, automated service, or mass text message list.
What kinds of requests does Faros help support?
Use Faros to help research all of your travel needs.
Whether it's finding a new restaurant with safe social distancing measures, discovering cocktails to go, knowing the best time to visit that one special attraction...ask Faros & we will research it for you.
Not sure WHAT you want to do? That's okay too! Just let Faros know that you're in the mood for something & we'll walk you through it :)
Here are some fun ways to leverage Faros during your trip:
Activities - "Hey Faros! Can you help us find something different to do? We'd love to try a cooking class or comedy show in East Village!"
Restaurants - "Hey Faros! We're looking for a great rooftop bar in Midtown - bonus points if it's Insta-worthy 😍 "
Attractions - "Hey Faros! We really want to walk the Brooklyn Bridge this weekend. When is the best time to go?"
Getting Around - "Hey Faros! Is it safe to take taxis here? Or can you help me figure out where to get the subway? I am lost!"
How it Works
How does Faros work?
1. Pick a Plan - Faros starts at $79.99 for unlimited support leading up to + during your trip
2. Introductions - we get to know you through our unique questionnaire
3. Ask - when you're ready to start planning your trip send us a text ~ the same way you would if you were talking to a best friend
We do the rest!
We research so you don't have to & use your unique “Member Profile” to identify the best options. Once you decide what you want to do, your concierge can make it happen - reservations, RSVPS, etc.
Don’t love one of your recommendations? Let your concierge know, and they will find you other options!
What if I don't like my recommendations?
Let your concierge know and they'll work with you to find a better fit!
How do I make a request?
What's the turnaround time on requests?
Faros works best when you plan ahead - especially with COVID precautions. All text requests will be answered within 15 minutes during business hours.
Will Faros also make reservations for me?
Faros is happy to book reservations on your behalf, as long as it does not include the following:
Hotel or living accommodations
Concert or event tickets (unless free)
How many people can Faros support for each package?
Faros trip packages work best for parties of 6 or less. Parties larger than 6 can be supported, but recommendations may be limited without proper notice or a credit card on file.
Can multiple people in my party send text requests?
We require that one phone number be the primary contact number for each Faros booking. All requests should be sent from this number.
Plans & Offerings
What does Faros cost?
Where is Faros available?
Faros is currently available for all trips in the United States. Special requests for other cities can be submitted to firstname.lastname@example.org.
What if I am traveling for the whole month?
We get it... remote work life sometimes means longer city stays then just a weekend! We want to make your stay exciting + affordable. For a special monthly rate, email email@example.com.